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NPS Calculator

The Net Promoter Score measures customer loyalty. Respondents scoring 9–10 are promoters, 7–8 are passives, and 0–6 are detractors. NPS = %Promoters − %Detractors.

Detractors (0–6)

Passives (7–8)

Promoters (9–10)

NPS calculation based on the standard Net Promoter Score methodology.