CES Calculator

The Customer Effort Score (CES) measures how easy it is for customers to get things done. Enter your 1–7 scale responses and get the average effort score with a quick interpretation.

CES is typically collected on a 1–7 scale (1 = very difficult, 7 = very easy). This calculator uses the weighted average of the Easy (6–7), Neutral (3–5), and Difficult (1–2) bands.